We sincerely regret any inconvenience you may have experienced due to the issues outlined below. Your complete satisfaction is our priority, and therefore, we invite you to familiarize yourself with our consideration-filled exchange policy:

Damaged During Transit: In the unfortunate event of receiving a damaged product, please reach out to our caring customer service team right away with photographic evidence (2-3 photos), allowing us to swiftly address and rectify the problem by providing a complimentary exchange, along with taking care of all associated shipping costs for you.

Incorrect Item: Should an item not match your order in size, color, or style, we encourage you to inform our customer service team promptly, accompanied by the necessary evidence (2-3 photos). Upon confirmation of our oversight, rest assured a hassle-free exchange will be arranged, and all shipping costs will be borne by us. If the discrepancy arises from personal selection, we remain on hand to guide you towards a satisfactory resolution.

Stained Clothing: Discovering stains upon arrival is certainly not the first impression we aim for. Contact our attentive customer service team with photo evidence, and we will expedite an exchange at no additional shipping cost to you, maintaining our commitment to pristine fashion delivery.

Pattern Discrepancy: If the pattern you receive is not what you anticipated, we are here to help. A prompt contact with our team, along with the necessary evidence, will see an exchange processed without delay or extra shipping fees.

Size Mismatch: For concerns regarding fit, our customer service experts are ready to assist in evaluating the specifics and allocating responsibility. We are dedicated to providing a fitting solution—be it a different size or style or the offering of store credit.

It is important to note that unless an exchange is due to an error on our part, shipping costs for exchanges will be the customer’s responsibility. We guarantee coverage of all costs in instances where we are at fault.

Your peace of mind matters to us, and we apologize for any inconvenience caused. Should you need clarification on our exchange policy or have other inquiries, please feel free to reach out to us at service@stylealoha.com. Your fashion journey should be as seamless and enjoyable as possible, and we're here to ensure just that.